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Purpose-Built for DMEPOS Suppliers

Your front desk,
running 24/7
on AI

DMEDesk is right now:
24/7
Always on
<1s
Answer time
100%
HIPAA compliant
7 days
To go live
DMEDesk AI Receptionist — Live Call
Active
AI
DMEDesk AI — Aria
Thank you for calling Riverside Medical Supply. I'm Aria — how can I help you today?
P
Patient
My doctor sent over an order for a back brace. What do I need to do next?
AI
DMEDesk AI
I can help with that. Can I get your date of birth and insurance provider?
P
Patient
March 14, 1962. I have Blue cross blue shield plan.
AI
DMEDesk AI
Coverage verified. Intake logged. A specialist will confirm delivery within one business day.
✓ System updated ✓ Prior auth triggered ✓ Call transcribed

Zero missed calls

AI answers every inbound call, including nights, weekends, and holidays.

HIPAA BAA included

Every plan comes with a signed BAA on day one. No exceptions.

Workflow integration

Intake details can be routed into your team's workflow before the call ends.

Live transfer ready

Complex calls warm-transferred with full context to your team.

Compliance
🛡️HIPAA Compliant
🔒BAA Provided
📞TCPA Tools Built-In
The Problem

Your front desk is a
costly bottleneck

  • ×Calls go unanswered during lunch, breaks, and after hours
  • ×Intake is slow, manual, and missing required fields
  • ×Prior auth follow-ups fall through the cracks
  • ×A full-time receptionist costs $35K–$50K/year
  • ×Patients hang up on hold and call a competitor

DMEDesk fixes all of it

  • Answers every call instantly — nights, weekends, holidays
  • Collects full intake and prepares it for your team
  • Follows up on prior auth status automatically
  • Transfers complex calls with full context
  • HIPAA BAA signed on day one — no exceptions
  • Costs a fraction of a human receptionist
Built for DMEPOS

Everything your operation needs,
right out of the box

The only AI voice receptionist built specifically for durable medical equipment suppliers.

📞

Inbound Call Handling

Answers every call, qualifies the patient, collects insurance info, and triages to the right person.

📋

Intake Automation

Walks patients through a complete intake — diagnosis codes, physician, delivery address — organized for your team.

📌

Prior Auth Follow-Up

Proactively calls payers to check auth status and updates your system automatically.

🔗

Workflow Integration

Flexible handoff options for intake, intake and operations workflows. All PHI encrypted in transit and at rest.

🔁

Live Transfer

Warm-transfers complex calls with a full summary so your agent knows exactly what's needed.

📊

Call Analytics

Every call transcribed, scored, and summarized. Track intake completion and missed call recovery.

🌙

After-Hours Coverage

Custom calling windows and after-hours scripts. Urgent calls still reach on-call staff.

📣

Outbound Campaigns

Re-engage patients, confirm deliveries, collect feedback, and follow up on pending orders.

🛡️

HIPAA by Default

BAA for every client. PHI through encrypted, compliant pipelines. No grey areas, no shortcuts.

0%
Intake completion rate
0 missed
Calls dropped after hours
0% less
Cost vs. full-time receptionist
0 days
Average time to go live
📈 ROI Calculator

See how much DMEDesk
saves your practice

Adjust the sliders below to estimate your annual savings based on your call volume and patient value.

Your Practice Numbers

Daily inbound calls 50
10100200300
% of calls missed after hours 20%
5%20%40%60%
Average revenue per patient order $800
$200$1,000$2,000$3,000
Call-to-order conversion rate 30%
5%20%40%60%

Your Estimated Annual Impact

Lost revenue (without AI)
$0
Recovered with DMEDesk
$0
💵
0
missed calls captured per year
💵
0
new patient orders recovered per year
💵
0 hrs
of staff time freed annually
Get My Demo →

Stop missing calls.
Start with DMEDesk.

Book a 20-minute demo and watch the AI handle a real DMEPOS intake call live — using your own script.

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